Account Manager at Ticketmaster Hellas

  • Glyfada, Greece
  • Ημερομηνία ανάρτησης 20/02/2018
  • Εμφανίσεις 416
Επισκόπηση θέσης εργασίας

Ticketmaster Hellas a leading Ticketing provider, is seeking a professional to cover the following opening:

Ticketmaster Hellas belongs to Ticketmaster Group, the world’s leading live event high tech ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 22 countries worldwide.

This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products. The AM will be responsible for maintaining agreed upon service levels. They will follow-up as needed with development teams to ensure we are providing timely problem resolution. Responsibilities will also include training, and general operational support including installs and upgrades. Capability to travel is required.

Responsibilities:

  • Develop and maintain excellent client relationships
  • Meet and exceed client service level agreements
  • Advise and assist with reporting
  • Coordinate upgrades and hardware replacements at client sites
  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
  • Maintain customer contacts to enable accurate tracking and reporting
  • Provide onsite event support and rotating after hours office support
  • Provide support abroad for very important international events

 

Requirements:

  • Impeccable bilingual (Greek and English) communication skills (oral and written)
  • Excellent knowledge of office suites
  • Previous experience in event ticketing is preferred
  • Service oriented, with strong organizational skills
  • Able to successfully handle multiple priorities
  • Certain degree of creativity, latitude, and problem solving is required
  • Associate’s degree or equivalent. BA/BS degree is preferred
  • Work schedule may include non-standard hours
  • Capability to travel abroad
Επιστήμες:

Απόφοιτος Πανεπιστημίου, Απόφοιτος ΤΕΙ

Γεωγραφική Περιοχή:

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