Επισκόπηση θέσης εργασίας
If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at Logika As Marketing and CRM Support Specialist, work with the Director of Marketing & Sales Support and alongside the Manager of CRM & Sales Support to provide administrative assistance for our Marketing and Sales Teams as needed and with our CRM system (currently Salesforce.com) efforts including user administration, system set-up, data integrity, and training; as well as troubleshooting capabilities for CRM users.
- Daily administration and support of our CRM database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
- Maintain customer files, notes and assist in developing the internal infrastructure to leverage CRM activity including access levels and visibility.
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management
- Assist in the customization of the CRM system as company needs change and learn how to troubleshoot the system when problems arise.
- Assist in the development and maintenance of a CRM training curriculum based on user ability and need. Conduct training sessions as necessary and/or develop video training capabilities.
- Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve.
- Attend and participate in appropriate sales and marketing meetings.
- Answer incoming calls to our website 800 number. Route calls to the appropriate branch or representative.
- Answer incoming chat requests from our websites and route to the appropriate branch or representative.
- Foster the enterprise culture throughout the office by being a positive role model for team; demonstrate and reinforce core values and cultural pillars.
- Provide independent thinking, creativity in analyzing data and presenting compelling visuals.
- Performs other duties as assigned.
- Regular and prompt attendance.
Απόφοιτος Λυκείου, Απόφοιτος Πανεπιστημίου, Απόφοιτος ΤΕΙ