Customer Support Manager at Petas.gr

  • Ημερομηνία ανάρτησης 12/01/2018
  • Εμφανίσεις 331
Επισκόπηση θέσης εργασίας

We seek to bring on board a strong Customer Support Manager to maintain customer satisfaction, provide solutions, and implement process to ensure best practices and growth. Send us your CV to work for a reputable travel agency with online presence in 50+ countries worldwide.

Altair Travel Agency S.A., a leading Company in the Greek market since 1980 is comprised of two online brands: Petas.gr for the Greek and Cypriot markets and Tripair for all international markets where we currently operate providing our customers with tourist services. Our offices are located at 26 Pentelis street, Palaio Faliro, in Athens.

Job Responsibilities

• Accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
• Communicate job expectations; plan, monitor, appraise, and review job contributions; enforce policies and procedures.
• Achieve customer service objectives by sharing recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify customer service trends; determine system improvements, diagnose network problems.
• Improve customer service quality results by studying, evaluating, and re-designing processes; establish and communicate service metrics; monitor and analyze results, benchmark best practices.

Requirements

• Business Management Degree
• At least 5 years’ experience in the travel industry or similar field
• Strong command of at least one GDS
• Excellent command in written and spoken English
• Computer experience (e.g. MS Office, Word, Internet etc.)
• Excellent knowledge of Excel (lookup functions, pivot tables etc.)
• Strong analytical thinking
• Excellent problem-solving capabilities
• Multi-tasking ability
• Ability to work with efficiency under pressure
• Excellent team spirit
• Military obligations fulfilled

We offer 

• Competitive monthly salary
• Private health insurance
• Work in a pleasant environment

Επιστήμες:

Διοίκησης, Επιστήμες Διοίκησης

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