Medical Information Associate (MIA) at Pfizer

  • Λεωφ. Μεσογείων 243, Νέο Ψυχικό, Greece
  • Ημερομηνία ανάρτησης 23/03/2018
  • Εμφανίσεις 363
Επισκόπηση θέσης εργασίας
Pfizer is looking for an annual fixed term contract for the position of:
The Medical Information Associate (MIA) provides technical and medical information with high degree of quality customer service in the local language. In addition the MIA will be responsible for researching and preparing responses for medical inquiries in English.
CANDIDATE PROFILE
  • Bachelor’s degree in a science/health-related field (Pharmacy degree preferred)
  • Communication skills, customer service orientation
  • Ability to interpret and relay technical information.
  • Proficiency in written and spoken Greek and English
  • Experience in pharma industry or medical writing
  • Proficiency with computer and software applications (i.e., Microsoft office)
 
POSITION CHARACTERISTICS
Main Duties: 
  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.
  • Provide response in customer’s local language using approved resources in English.
 
General Responsibilities 
  • Ensure continuity and quality of service for customers across by supporting Operations Manager and relevant MI colleagues.
  • Identify opportunities to improve processes and take an active role in implementation of process improvement.
  • May be required to provide training and support to other team members.
  • Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.
Reporting to: Operations Manager
Office Location: Athens
Working Hours: Mon-Fri, 9.00 – 17.30
Contract Duration: 12 months
Επιστήμες:

Επιστήμες Υγείας, Υγείας

Γεωγραφική Περιοχή:

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