Native Russian/Polish speaking Travel Agents at e-Travel

  • Ημερομηνία ανάρτησης 08/05/2018
  • Εμφανίσεις 244
Επισκόπηση θέσης εργασίας

e-Travel is one of the top 10 online travel agencies in the world in selling flight tickets and one of the most successful start-up ventures in Greece. Launched in 2007 we have reached a gross sales volume of over EUR 600 Million and a team of over 200 young, enthusiastic travel professionals. We have a global presence with customers in over 200 countries and we provide multiple language and currency options. Our Websites are pamediakopes.grmytrip.comtrip.rutrip.bgtrip.uatrip.kztrip.aeavion.roairtickets24.comfantasticgreece.com.

Position summary

As a Travel agent at mytrip.com you will assist our clients in completing their travel itineraries over the phone or email while handling our reservation systems. In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others! Position reports to a team leader.

 

Requirements

  • Native/fluent Polish speaker
  • Excellent command of the English language (oral and written)
  • A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
  • Computer literacy
  • Legal work permit for Athens, Greece

 

Responsibilities

  • Receive & process incoming calls & emails
  • Manage customer’s requests
  • Ensures & provides quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Manage flight/hotel/ferry schedule changes/cancellations (in both CRM & GDS systems)
  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
  • Report technical issues, customers complaints and other problems

 

Awesome but not necessary:

  • Experience in customer service
  • Experience in handling internal corporate tools (CRM)
  • Any other language will be a plus

 

Benefits

  • The opportunity to work in a company with a unique culture & creative people
  • The chance to grow professionally & personally in one of the top e-companies in Greece
  • Intense training in one of the highest productive teams in the Greek travel industry
  • Complimentary private health insurance
  • Yoga lessons and afternoon ping-pong matches to help you take the edge off
Επιστήμες:

Διοίκησης, Επιστήμες Διοίκησης, Τουριστικές, Τουριστικές Επιστήμες

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